Terms & Conditions
All personal data received are for the sole purpose of sending out booking details, offers and updates from Motorholmbury by email, post, SMS phone and other electronic means, The personal data could be shared with trusted third parties. We'll always treat your personal details with the utmost care and will never sell them to other companies for marketing purposes. We will hold a record of the personal data for up to 7 years for Tax purposes.
CCTV is in operation at our location images will be monitored for security. Motorholmbury use the latest up-to date internet security to protect its operating systems and database. Motorholmbury can’t be held responsible for security breaches due to a cyber-attack on the Gmail servers. Motorholmbury will take every effort to notify its customers if there are any security breaches that could affect their personal details.
Contact details
If you have any queries about this notice, need further information or wish to lodge a complaint you can use the details below to contact the relevant party.
Data Protection Contact: Steve Parkinson
Data Controller: Motorholmbury
Data Contact Email: motorholmbury@gmail.com
1.General
Collecting and returning the motorhome
a helpful hint: It will take Motorholmbury 1 hour to do a hand over. We need to show you exactly how to get the most out of your motor home, and this will take some time. It is essential that the hirer should be given a thorough introduction to the rental vehicle by our experts before the journey begins.
Since the times for collecting and returning motor homes are carefully planned, please return your motor home on time. A penalty of £25- per hour is payable for time between expiry of the rent agreement and the return of your vehicle (maximum penalty is daily rental charge). Should the late return of the vehicle make us liable for extra costs (e.g. compensation of the next hirer), we reserve the right to pass on these costs to you.
Please return your vehicle on time.
Bedding/ kitchen equipment. You are welcome to bring your own bedding, blankets, pillows, towels, but these items are available to hire if you are not able to. Your motor home will include all crockery and other kitchen equipment.
Collection times: Are pre agreed from 8am to 6pm
Return times: Are pre agreed from 8am to 6pm
Times will be agreed in advance and confirmed by email.
Collection or return times which fall outside the agreed times and dates given must be agreed with us.
The return of the vehicle is confirmed in writing, signed by the hirer and the Motorholbury.
Collection and return days are charged as per day.
Drivers:
No one other than the drivers named in the insurance form may drive the hired vehicle.
2.DRIVING LICENCES
Drivers must be over 25 and under 75 years of age and have held a full driving license for at least 2 years. In certain circumstances the lower age limit can be reduced to 21. (Drivers under 25 and over 70 will incur an additional insurance premium charge. Further details obtainable from us) The licence must be unendorsed (except for speeding and parking offences) and must be produced at the time of collecting the vehicle. Visitors from abroad must hold a current international driving permit or license (Foreign licence holders will incur an additional insurance premium charge). Any current endorsements (within 3 years) will incur an additional insurance premium charge. 2 Forms of proof of identity (including photo such as a passport) must be produced by all hirers at the start of the hire ie. Utility bills, Bank statements or credit card statements.
3.INSURANCE
Fully Comprehensive insurance is taken out by the hirer through Day Insure and is separate to the hire charge. All quotes include a guide price for the insurance but we recommend the hire should get a quote themselves to avoid disappointment. The vehicle is insured for the period of hire contracted ONLY, thus late return of the vehicle would incur a traffic offence under the road traffic act. Hirers are advised to take out additional personal holiday insurance. A £1250 security deposit payable by the hirer, is applied to the motorhome hire and is refunded on the safe return of the motorhome.
4.BOOKING DETAILS
Telephone bookings can be made, but will only be held for 5 days, by which time a completed Booking Form and a deposit of £150 per week of hire should have been received by us. The booking deposit payment is not refundable under any circumstances and shall be deducted from the hire charges. Confirmation of booking will be emailed to you with an invoice in respect of the balance. Early booking is advised to avoid disappointment.
5.BREAKDOWNS
In the unlikely event of a breakdown, we request that the hirer seeks the help of the appropriate breakdown company quoting the registration number of the vehicle. Hirers are authorised to request repairs up to the value of £50. Repairs costing in excess of £50 must first be authorised by Motorholmbury PRIOR to the work being undertaken.
6.BREAKAGES
Please notify Motorhomlbury of any problems as soon as they arise to give Motorholmbury adequate time to arrange for a repair or replacement of a broken part. Any repairs will need to be preapproved by Motorholmbury.
7.The hirer agrees that he or she:
a) shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded
b) Shall not use the vehicle for carrying passengers or goods for hire or reward
c) Will be responsible to Motorholmbury for the cost of making good and damage caused to the vehicle caused by improper use.
d) Understands that he/she is responsible for any fines (including parking fines) which may be incurred during the hire period.
e) Shall not, without consent from Motorholmbury, remove the vehicle out of the UK mainland.
f) Understands that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered.
g) Understands that any damage to the interior of the vehicle (including cigarette burns) living or cooking equipment will be charged to the hirer in all cases.
8.PERIOD OF HIRE
The times and dates of the contract of hire must be strictly adhered to
NO REFUND IS GIVEN FOR THE EARLY RETURN OF THE VEHICLE
9.CANCELLATIONS
All cancellations must be in writing. All deposits are non-refundable. All monies due and received within 6 weeks of the commencement of hire are not refundable except the insurance excess/damage bond which is refundable provided that no other sums are unpaid by way of deposit or otherwise.
Motorholmbury reserves the right to cancel hire if, at the commencement of hire. The driver’s licences are invalid or not according to the conditions set out above. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation.
10.AVAILABILITY
While every effort is made to ensure that the vehicle reserved is available, if due to circumstances beyond our control, the reserved vehicle is not available, the company reserves the right to offer a suitable alternative. If this is not acceptable, the liability of Motorholmbury will be limited to the return of any monies paid by the hirer.
11.LIABILITIES
The hirer is responsible for all costs and expenses incurred as a result of offences against the road traffic act and is also liable for any uninsurable damages including tyres, windscreen, and any internal damages or breakages. The hirer will indemnify Motorholmbury from any liability.
12.ANIMALS
All animals other than guide dogs have to be approved by Motorholmbury at the time of booking. If approved, all damage howsoever caused by the animals will be charged to the hirer in full.
13.PARKING
The hirer may park free of charge and at his/her own risk one car in our car park for the period of the hire.
14.COLLECTION AND RETURN
Vehicles are available for collection Monday to Saturday. Hiring's start and finish at the office unless otherwise agreed. Unemptied toilets and waste water tanks will incur a £50 penalty. Motorholmbury reserve the right to impose a £75 valet penalty if the vehicle is not returned in an acceptable state of cleanliness.
Minimum hire term is 7 days unless otherwise agreed.
Smoking is strictly prohibited in all our motorhomes and if discovered, will result in losing the full security deposit £1250 penalty.
Motorholmbury reserve the right to vary the rates and conditions of hire at any time and to decline hire to any person at any time without reason, this includes the right to change vehicles when necessary.
15.COMPLAINTS
All formal complaints must be received in writing detailing all parts of your complaint to the address below. We will acknowledge receipt within 7 days and offer a full response within 21 days.
Motorholmbury
Little Gidding,
Chapel Road,
Smallfield,
Surrey
RH6 9NW.
1. GENERAL
Collecting and returning the motor home
A helpful hint: if possible, try not to start your holiday on the same day you collect your vehicle. We need to show you exactly how to get the most out of your motor home, and this will take some time. It is essential that the hirer should be given a thorough introduction to the rental vehicle by our experts before the journey begins.
Since the times for collecting and returning motor homes are carefully planned, please return your motor home on time. A penalty of £25- per hour is payable for time between expiry of the rent agreement and the return of your vehicle (maximum penalty is daily rental charge). Should the late return of the vehicle make us liable for extra costs (e.g. compensation of the next hirer), we reserve the right to pass on these costs to you.
Please return your vehicle on time.
Bedding/ kitchen equipment. You are welcome to bring your own bedding, blankets, pillows, towels, but these items are available to hire if you are not able to. Your motor home will include all crockery and other kitchen equipment.
Replacement vehicles. If your chosen motor home is not available, Motorholmbury reserves the right to offer you another vehicle in its place. This may be of similar size to the vehicle requested or larger, and will be similarly equipped. In this event, the hirer is not liable for higher rental charges. If a smaller vehicle is offered and accepted, the difference in charges will be refunded. If a larger vehicle is offered, we are not liable for additional expenses e.g. higher ferry charges or road tolls.
The hirer may travel in any European countries with the exception of Turkey. Travel in countries outside Europe is only possible after prior agreement with us. Written confirmation from us and an additional insurance premium are required before beginning the journey. The hirer may not travel in war or disaster zones.
Collection times: Are pre agreed from 8am to 6pm
Return times: Are pre agreed from 8am to 6pm
Times will be agreed in advance and confirmed by email.
Collection or return times which fall outside the agreed times and dates given must be agreed with us.
The return of the vehicle is confirmed in writing, signed by the hirer and the Motorholbury.
Collection and return days are charged as per day.
Drivers:
No one other than the drivers named in the insurance proposal form may drive the hired vehicle.
2. DRIVING LICENSES
Drivers must be over 25 and under 75 years of age and have held a full driving license for at least 2 years. In certain circumstances the lower age limit can be reduced to 21. (Drivers under 25 and over 70 will incur an additional insurance premium charge. Further details obtainable from us) The license must be unendorsed (except for speeding and parking offences) and must be produced at the time of collecting the vehicle. Visitors from abroad must hold a current international driving permit or license (Foreign license holders will incur an additional insurance premium charge). Any current endorsements (within 3 years) will incur an additional insurance premium charge. 2 Forms of proof of identity (including photo such as a passport) must be produced by all hirers at the start of the hire ie. utility bills, Bank statements or credit card statements.
3. INSURANCE
Fully Comprehensive insurance is included within the hire charge. The vehicle is insured for the period of hire contracted ONLY, thus late return of the vehicle would incur a traffic offence under the road traffic act. Hirers are advised to take out additional personal holiday insurance. A £1250 excess payable by the hirer, is applied to all vehicles. We reserve the right to obtain a pre-approval of any amount up to the insurance excess against the drivers’ or hirers’ credit card.
4. BOOKING DETAILS
Telephone bookings can be made, but will only be held for 5 days, by which time a completed Booking Form and a deposit of £150 per week of hire should have been received by us. The booking deposit payment is not refundable under any circumstances and shall be deducted from the hire charges. Confirmation of booking will be emailed to you with an invoice in respect of the balance. Early booking is advised to avoid disappointment.
5. BREAKDOWNS
In the unlikely event of a breakdown, we request that the hirer seeks the help of the the appropriate breakdown company quoting the registration number of the vehicle. Hirers are authorised to request repairs up to the value of £50. Repairs costing in excess of £50 must first be authorised by Motorholme PRIOR to the work being undertaken.
6. The hirer agrees that he or she:
a) shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded
b) Shall not use the vehicle for carrying passengers or goods for hire or reward
c) Will be responsible to Motorholmbury for the cost of making good and damage caused to the vehicle caused by improper use.
d) Understands that he/she is responsible for any fines (including parking fines) which may be incurred during the hire period.
e) Shall not, without consent from Motorholmbury, remove the vehicle out of the UK mainland.
f) Understands that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered.
g) Understands that any damage to the interior of the vehicle (including cigarette burns) living or cooking equipment will be charged to the hirer in all cases.
7. PERIOD OF HIRE
The times and dates of the contract of hire must be strictly adhered to
NO REFUND IS GIVEN FOR THE EARLY RETURN OF THE VEHICLE
8. CANCELLATIONS
All cancellations must be in writing. All deposits are non-refundable. All monies due and received within 6 weeks of the commencement of hire are not refundable except the insurance excess/damage bond which is refundable provided that no other sums are unpaid by way of deposit or otherwise.
Motorholme reserves the right to cancel hire if, at the commencement of hire. The drivers licences are invalid or not according to the conditions set out above. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation.
9. AVAILABILITY
While every effort is made to ensure that the vehicle reserved is available, if due to circumstances beyond our control, the reserved vehicle is not available, the company reserves the right to offer a suitable alternative. If this is not acceptable, the liability of Motorholmbury will be limited to the return of any monies paid by the hirer.
10. LIABILITIES
The hirer is responsible for all costs and expenses incurred as a result of offences against the road traffic act and is also liable for any uninsurable damages including tyres, windscreen, and any internal damages or breakages. The hirer will indemnify Motorholmbury from any liability.
11. ANIMALS
All animals other than guide dogs have to be approved by Motorholmbury at the time of booking. If approved, all damage howsoever caused by the animals will be charged to the hirer in full.
12. PARKING
The hirer may park free of charge and at his/her own risk one car at our offices for the period of the hire.
13. COLLECTION AND RETURN
Vehicles are available for collection Monday to Saturday. Hiring's start and finish at the office unless otherwise agreed. Unemptied toilets and waste water tanks will incur a £50 penalty. Motorholmbury reserve the right to impose a £50 valet penalty if the vehicle is returned in a condition unsuitable for habitation.
Minimum hire term is 7 days unless otherwise agreed.
Minimum hire period for continental travel is 2 weeks.
Smoking is strictly prohibited in all our motor homes and if discovered, will result in a £1250 penalty.
Motorholmbury reserve the right to vary the rates and conditions of hire at any time and to decline hire to any person at any time without reason, this includes the right to change vehicles when necessary.
